Welcome to MyChart

MyChart is a free and secure website available to DuPage Medical Group patients. Learn more in the frequently asked questions below. Click here for more sign-up information
Enrollment Questions
What is MyChart and what can I do with it?
Is MyChart appropriate for urgent matters?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact with questions regarding MyChart?
Your Medical Record
Where can I view my After Visit Summary or Referral in MyChart?
When can I see my test results in MyChart?
Can I view hospital information through MyChart?
Why are certain test results not shared electronically via MyChart?
How will I know when my information is updated in MyChart?
If some of my health information on MyChart is not correct, what should I do?
How do I update my overdue Health Reminders if I have completed these items outside of Edward-Elmhurst Health or DuPage Medical Group?
What if I need more information than is available through MyChart?
If I send a message to my doctor, when can I expect a reply?
How does MyChart work if I'm a patient with Edward-Elmhurst Health and/or DuPage Medical Group?
MyChart For My Family
Can I also see my family members' health records?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
How do I update my account and preference information?
Technical Questions
How is MyChart secure?
What is your privacy policy?
Is there an iPhone/Droid App for MyChart?
How do I delete messages?
I was logged out of MyChart, what happened?
What do I need in order to use MyChart?
My activation code does not work, what should I do?
I am not receiving the pop-up boxes to add medications, insurance, allergies or medications. What should I do?
What version of Internet Explorer is required to access MyChart?


What is MyChart and what can I do with it?

MyChart gives you direct online access to information from your electronic medical record (EMR). It enables you to securely use the Internet to help manage and receive information about your health. You can use MyChart to:

  • Request and schedule physician office medical appointments.
  • Receive physician office appointment reminders.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your physician office medical care team.
  • While you cannot request hospital appointments through MyChart, you can view appointment information and patient instructions.
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Is MyChart appropriate for urgent matters?

Please do not use MyChart to send any messages requiring immediate attention. For urgent medical matters, please call your doctor’s office or dial 911.

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

To receive an activation code for your own health record information, you may request an activation code at your doctor's office or request an activation code online. You may also obtain the form from our sign-up page.

To receive an activation code to view a family member’s health information, complete the Proxy Form. You may also mail or fax the Sign-Up and Proxy Forms to our Health Information Management (HIM) Department using the contact information that can be found on the forms. Click here for more information about the forms and the sign up process.

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Who do I contact with questions regarding MyChart?

Ask anyone at your doctor's office or call the MyChart Help Desk toll-free:

For DuPage Medical Group questions, call 1-855-2MYCHART (1-855-269-2427).
For Edward and Elmhurst Memorial questions, call 1-630-527-5070.

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Where can I view my After Visit Summary or Referral in MyChart?

After Visit Summary (AVS): You can view the AVS by going into the "Visits" tab > "Appointments and Visits" and click on the visit date for the AVS to display.

Referrals: You can view the referral by going into the "Billing" tab > "Coverage Details". You will need to click on the member name and then click on the "Referrals" tab to view the referral.

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When can I see my test results in MyChart?

Most test results are released to MyChart within 5 to 7 days of final result. If you do not see a result after 7 days, or if you would like your results released earlier, you may message your provider’s office to inquire as to the status of the result. Please choose New Medical Question.

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Can I view hospital information through MyChart?

While you cannot request Edward Hospital appointments through MyChart, you can view appointment information, patient instructions and hospital discharge information. Elmhurst Memorial hospital patients can access hospital information through the MyEMH Record Patient Portal.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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How will I know when my information is updated in MyChart?

When you first log in to MyChart, you will provide an e-mail address to which alerts will be sent. These alerts will not contain any specific information from your MyChart account; rather they will notify you that you have updated information in MyChart to review (such as new test results, a new message from your doctor’s office or an appointment reminder). Click on the link in the email, sign in and you’re ready to see the alert.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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How do I update my overdue Health Reminders if I have completed these items outside of Edward-Elmhurst Health or DuPage Medical Group?

A few Health Reminders allow you to add a completion date by clicking on the Reminder from the To Do List on the Home Page or from the Plan of Care Page or by hovering over the item on the Preventative Health Page and choosing the Mark as Complete button. All other Reminders would require you to provide the information to your provider’s office. You may do this by clicking on Ask A Question on the Home Page and choosing New Medical Question.

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What if I need more information than is available through MyChart?

If you need additional information than what is available through MyChart, you may complete an Authorization for Release of Health Information Form and turn it in at your doctor's office or mail or fax it to the address/fax number on the form.

Click here for Edward-Elmhurst Health Form

Click here for DMG Form


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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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How does MyChart work if I'm a patient with Edward-Elmhurst Health and/or DuPage Medical Group?

Edward-Elmhurst Health and DuPage Medical Group are jointly providing MyChart to improve the coordination of and access to care for patients. You will see your medical information from these physician groups if you are currently a patient. You will also be able connect online with these physicians through your one MyChart account. And, you will conveniently have only one username and password for MyChart!

If you see a physician/s at one group but not the other, your MyChart account will reflect your medical information only from that provider and will not be connected to or accessible by other physician offices. For instance, if your primary care is at Edward Medical Group, and you don't see any physician at DuPage Medical Group, only EMG staff will have access to your records.

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Can I also see my family members' health records?

Yes, you can. This is called "proxy" access. For a child under 12, this allows a parent or legal guardian to log into their personal MyChart account, and then view information regarding their child. Per State and Federal guidelines, after the child becomes 12 the parent will still have access to appointments and be able to send messages but will have limited access to the child's medical record information unless an Advanced Teen Proxy consent form is signed by the adult and teen a the provider's office. Once the child turns 18, the parent can get access to the patient's medical record information with the patient's authorization. It is also possible to request access to another adult's health record if you help manage that adult's medical care. For more information please inquire about our Proxy Access FAQ Form. You can download the appropriate proxy form from our Sign-Up Forms page.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

Click here to reset your password

Click here to recover your username

If you forgot an answer to your security question or need to update your email address, please contact our MyChart Patient Support Line: 1-855-2MYCHART (1-855-269-2427)

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may request a new activation code online. You may also contact our MyChart Patient Support Line. For either method, we will verify your information and a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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How do I update my account and preference information?

To update your account information, such as address, phone, password, email and notification settings, you may go to the Settings icon and select the appropriate item.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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Is there an iPhone/Android App for MyChart?

Yes, there is an App for that! Current MyChart users can download the MyChart mobile application, available at no cost. View test results, medications, immunizations, past and future appointments and more.

The MyChart® mobile application is currently available on the Apple® App StoreSM and Google PlayTM

Download instructions:
  1. Access the App Store or Google Play on your mobile device.
  2. Search for 'MyChart' to locate the application.
  3. Download the free MyChart application.
  4. Launch the MyChart application and select your healthcare provider.
  5. Log in using your MyChart username and password.
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How do I delete messages?

A message must be marked as read before it can be deleted. You may use the Mark All As Read button at the top right of the page to mark all your messages as read. Each message will have to then be deleted separately. Sent messages may not be deleted.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need in order to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome, Firefox, Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can request a new activation code online, or you can call our MyChart Patient Support Line:

For DuPage Medical Group, call 1 855 2MYCHART (1-855-269-2427)
For Edward questions, call 1-630-527-5070.

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I am not receiving the pop-up boxes to add medications, insurance, allergies or medications. What should I do?

If you are using Internet Explorer, please ensure you are on version 11.0 or higher.

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What version of Internet Explorer is required to access MyChart?

Version 11.0 or higher.

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